Laban Muhoro Gathiithi
Dynamic Sales & Digital Marketing Specialist
Nairobi, KE.About
Dynamic and results-driven professional with a proven track record in sales, customer service, and digital marketing, adept at leveraging social media for online promotions and live streaming sales. Consistently exceeded sales targets and boosted revenue by up to 50% through strategic product presentations and efficient delivery coordination, demonstrating strong client relationship management and operational optimization skills. Eager to apply adaptable problem-solving and digital expertise to drive business growth in a forward-thinking organization.
Work
Tannsly Sweets & Biscuits
|Sales & Marketing Specialist / Delivery Coordinator
Nairobi, Nairobi, Kenya
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Summary
Spearheaded sales, digital marketing, and logistics operations, significantly boosting revenue and customer engagement for a confectionery business.
Highlights
Drove a significant sales increase of 40-50% for walk-in and online channels by implementing engaging product presentations and innovative TikTok live streaming demonstrations.
Managed comprehensive product postings and optimized online engagement strategies across social media platforms, directly contributing to increased sales volume.
Coordinated efficient and timely deliveries, ensuring high levels of customer satisfaction and repeat business across all orders.
Consistently achieved and surpassed sales targets throughout tenure, demonstrating strong market understanding and persuasive sales techniques.
Pats Motors
|Sales Executive
Nairobi, Nairobi, Kenya
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Summary
Drove direct and online vehicle sales for an automotive dealership, focusing on client relationship management and deal closure.
Highlights
Successfully sold vehicles to a diverse clientele, including walk-in and online customers, consistently exceeding monthly sales targets.
Cultivated strong client relationships by providing accurate product information and personalized service, leading to repeat business and referrals.
Expertly negotiated and closed deals, achieving high conversion rates and contributing directly to revenue growth.
Developed comprehensive product knowledge to effectively present vehicle features and benefits, enhancing customer decision-making.
SOS Children’s Village
|Receptionist
Nairobi, Nairobi, Kenya
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Summary
Managed front-desk operations and communications for a non-profit organization, ensuring professional visitor and staff support.
Highlights
Professionally greeted and assisted an average of 50+ daily visitors and staff, enhancing the initial experience for all stakeholders.
Efficiently managed high volumes of incoming calls, emails, and inquiries, ensuring timely and accurate information dissemination.
Streamlined appointment scheduling and record-keeping processes, improving overall front-desk efficiency and organizational flow.
Contributed to a positive organizational image by maintaining a welcoming and organized reception area, significantly improving customer experience.
Education
Mukangu High School
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Kenya Certificate of Secondary Education (KCSE)
General Studies
Grade: C-
Languages
English
Fluent
Swahili
Fluent
Certificates
Linux unhatched
Issued By
Cisco academy
Python Programming
Issued By
Cisco Academy
Digital Marketing
Issued By
YALI Network Academy
Networking Essentials
Issued By
Cisco
Introduction to Cybersecurity
Issued By
Cisco
Computer Literacy
Issued By
Cisco Academy
Computer Basics
Issued By
Ajira
Skills
Sales & Business Development
Product Presentation, Upselling, Sales Closing, Negotiation, Persuasion, Sales Strategy, Target Achievement.
Customer Relationship Management
Customer Service, Client Relationship Management, Inquiry Handling, Client Retention.
Digital Marketing & E-commerce
Online Sales, Live Streaming Promotions, Social Media Marketing, TikTok, Digital Engagement, Content Posting.
Logistics & Operations
Delivery Coordination, Inventory Management, Order Tracking, Logistics Optimization.
Financial Operations
Point-of-Sale (POS), Digital Payment Processing, M-Pesa, Cash Handling, Bank Transfers.
Office & Administrative Support
Record Keeping, Report Generation, Appointment Scheduling, Front Desk Operations, Email Management.
Technical Skills
Microsoft Excel, Microsoft Word, Internet Navigation, Cybersecurity Basics, Networking Fundamentals, Python (Basic).
Core Competencies
Communication, Problem-Solving, Adaptability, Organization, Time Management, Professionalism.
Interests
Sports & Fitness
Skating, Jogging, Football, Basketball.
Technology & Innovation
New Technology, Gadgets, IT Trends.
References
James mwathi
IT Instructor / Mentor Phone: +254 715 416626 Relationship: Provided guidance and mentorship during short courses
Josephine Rombo
Supervisor, SOS Children’s Village Phone: +254 777 641066 Relationship: Supervised my work while I excelled as a receptionist
Margaret Wambui
Managing Director, Tannsly Sweets & Biscuits Phone: +254 768 737617 Relationship: Worked under the guidance of the Managing Director